Refunds & Returns Policy
Last updated: March 2026
Refunds
To request a refund due to order issues, contact us immediately upon receiving your shipment and within 48 hours of delivery. We can only accept refund requests for missing items you were charged for, or damaged, spoiled, or otherwise unusable items. All returned items must be in the same condition (unused and undamaged) as received, and proof of purchase is required. Refunds are processed immediately, but it may take 5–10 business days for funds to appear in your account.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We will assess the issue and offer a solution.
Exchanges
Subject to our returns terms, if you need a different item, the fastest way is to return the unwanted item at your own cost and place a new order.
Non-returnable Items
The following products cannot be returned unless defective: perishable goods (yogurt, milk-based products, fridge items and other fresh foods); custom or personalised products; personal care goods that are unsealed after delivery; special foods such as baby formula; hazardous materials, flammable liquids or gases; alcoholic beverages; and sale items or gift cards. Once your order leaves our warehouse it cannot be cancelled or stopped, and you are responsible for return shipping costs regardless of destination.
Returns
Unused, unopened and undamaged items can be returned within 25 days of delivery for a full refund. You are responsible for the cost of return shipping, and the item must be returned in its original packaging. Return procedures and refund amounts may vary depending on the individual store.
To Start a Return
Contact us with your order details and reason for return. We will review your request and, if approved, send you a return shipping label and instructions. Items sent back without requesting a return first will not be accepted. You'll receive an email confirmation for any refund, along with updates on any other issues with your order.